AquaVale · Last updated: May 2026 · Effective: May 2026
AquaVale is bound by the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This policy explains how we manage personal information in accordance with those obligations.
1. About this policy
This Privacy Policy describes how AquaVale collects, holds, uses, and discloses personal information. It applies to all personal information we handle in connection with our products, services, website, and consultation process.
By using our website, completing a contact or enquiry form, placing an order, or booking a consultation, you agree to the collection and use of information in accordance with this policy.
2. Who we are
AquaVale is an Australian-based business offering products available for direct online purchase and services available following a consultation process. Our registered business address and contact details are set out in section 11 below.
3. Information we collect
Depending on your interaction with us, we may collect the following categories of personal information:
- Identity information: full name, date of birth (where required for a service)
- Contact information: email address, phone number, residential or delivery address
- Transaction information: purchase history, billing address, payment method details (processed securely by our payment provider — we do not store full card numbers)
- Consultation information: details you provide during or prior to a consultation, including preferences, requirements, and any health or lifestyle information relevant to the service
- Technical information: IP address, browser type, device identifiers, pages visited, and cookies (see section 4)
- Communication records: emails, enquiry form submissions, and any other correspondence with us
We only collect personal information that is reasonably necessary for our functions and activities. Where practicable, you may interact with us anonymously or using a pseudonym (for example, when browsing our website).
4. How we collect it
We collect personal information in the following ways:
- Directly from you — via our website forms (enquiry, contact, consultation booking), at checkout when you make a purchase, by email or phone, and during consultations
- Automatically — via cookies, web beacons, and analytics tools when you visit our website
- From third parties — from payment processors confirming a transaction, or from shipping carriers in the fulfilment of an order
Our website uses cookies to improve your browsing experience and to understand how visitors use the site. You may configure your browser to refuse cookies, though some features may not function correctly as a result.
5. Why we use it
We use personal information for the following primary purposes:
- Processing and fulfilling online orders, including shipping and customer support
- Conducting consultations and delivering services tailored to your needs
- Communicating with you about your order, consultation, or enquiry
- Processing payments and managing billing
- Improving our products, services, and website
- Complying with legal and regulatory obligations
With your consent, we may also use your contact information for marketing purposes — for example, to send you updates, offers, or information about new products and services. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
We will not use or disclose personal information for a secondary purpose unless that purpose is related to the primary purpose and you would reasonably expect such use, or unless you have consented, or we are required by law.
6. Disclosure to third parties
We may disclose your personal information to the following categories of third parties, only to the extent necessary:
- Payment processors — to securely process credit card and other payment transactions (e.g. Stripe, PayPal, or similar)
- Shipping and logistics providers — to fulfil and track delivery of physical orders
- Marketing and analytics platforms — to manage communications and understand site usage (e.g. email marketing tools, Google Analytics)
- IT and hosting providers — who provide infrastructure supporting our website and systems
- Professional advisers — such as lawyers or accountants where necessary
- Government and regulatory bodies — where required or authorised by law
We do not sell personal information to third parties. Where we engage service providers, we take reasonable steps to ensure they handle personal information in accordance with the Privacy Act.
7. Overseas disclosure
Some of our third-party service providers may store or process data outside Australia (for example, cloud hosting or analytics providers with servers in the United States or Europe). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle the information in accordance with the APPs, or that they are subject to a law or binding scheme that provides substantially similar protections.
By providing us with your personal information, you acknowledge that it may be transferred to, stored, and processed in a country other than Australia.
8. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:
- SSL/TLS encryption for data transmitted via our website
- Secure, access-controlled systems for storing customer data
- Payment processing handled by PCI-DSS compliant providers — we do not store full card details
- Restricting access to personal information to staff who need it to perform their role
When personal information is no longer needed for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
9. Your rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you
- Correct personal information that is inaccurate, out of date, incomplete, or misleading
- Opt out of direct marketing communications at any time
- Make a complaint if you believe we have mishandled your personal information
To request access or correction, please contact us using the details in section 11. We will respond within a reasonable time (generally within 30 days) and at no charge. In some circumstances we may be unable to provide access — if so, we will explain why in writing.
10. Complaints
If you believe we have interfered with your privacy, please contact us in the first instance using the details below. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, or we fail to respond within a reasonable time, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
11. Contact us
For privacy enquiries, access requests, corrections, or complaints, please contact our Privacy Officer:
Email: [email protected]
Phone: 0404 16 60 07
Address: Melbourne, VIC
We reserve the right to update this policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this policy periodically.